Pawkit Privacy Policy
Last updated: July 13, 2025
Your privacy concerns are respected by Pawkit, Inc. and its affiliates and subsidiaries (“Pawkit” or “we,” “our,” or “us”). The information we may collect from people who visit our websites (collectively referred to as “Sites”) or use our mobile applications (collectively referred to as “Apps”), including chat tools accessible through our Sites, is described in this Privacy Policy (“Privacy Policy”).It also describes the kinds of data we might collect from people who would otherwise interact with us offline, like over the phone, in person at our owned or operated veterinary clinics, or through other offline operations (collectively referred to as “Services” or “Services”), which include all Sites and Apps. The phrase “including” should be used to signify “including but not limited to.” This Privacy Policy also outlines how Pawkit may use, share, and safeguard your personal data.
LINKS TO THIRD-PARTY WEBSITES, APPS, OR ONLINE SERVICES; HOW TO UPDATE YOUR INFORMATION; CHANGES TO THIS POLICY; COOKIES AND INTEREST-BASED ADVERTISING; INFORMATION WE DISCLOSE; YOUR CHOICES; DATA RETENTION; DATA SECURITY; INFORMATION FROM CHILDREN; EXCHANGES TO THIS POLICY; CONTACT US
INFORMATION WE OBTAIN
You provide us with information. We gather and keep track of any information you may give us by using our services, such as your name, billing and shipping addresses, credit card details, phone number or numbers, email address, purchase, return, or exchange information, and pet information. For instance, you will be prompted for information required to complete the transaction, such as contact and payment details, when you:
• create your account and/or make purchases online,
• contact our customer service representatives via email, phone, live chat, automated chat, SMS, or any other channel for assistance; during those contacts, we may ask you questions concerning your pet or gather and document additional information about you;
• When you participate in our sweepstakes, contests, or other promotions, you might be requested for information that is required to complete the offer;
• publish remarks or other content in our services’ publicly accessible forums (such as product reviews and Q&A forums);
Name, breed, gender, birthdate, size, weight, prescriptions, veterinary and pet health information (including details about a particular disease or condition, diagnostic and treatment information, and details about suggested medications, treatments, special diets, or exercise routines), pet insurance information, and pictures are additional details we might gather about your pet or pets.
Information that we get automatically. When you visit our websites, use our applications, or watch our online ads, we may use technology to automatically gather more information about you and your devices. See this Privacy Policy’s “Cookies and Interest-Based Advertising” section below for further details. This data supports our marketing and analytics initiatives and ensures that our Sites and Apps operate properly. Data such as device type, device settings, IP address, operating system, and Internet browser information, mobile device identifiers, software version, phone model, operating system, and carrier information, as well as precise geolocation information, the date, time, and duration of your visit to our sites and apps, the referring website, the pages you visited, and other actions you take on our sites and apps, are all included in this information. Your conversations, phone calls, video calls, and other exchanges with our customer support representatives or veterinarians might also be captured on camera. By giving you the proper warning, we might occasionally ask for additional information from you.
Additionally, we make use of a third-party session replay service that logs user clicks, mouse movements, and scrolls as they interact with our sites.
Data that we get from outside sources. To assist us improve the quality of our services, prevent or identify fraud, support our marketing and analytics, or amend or augment our records, we might acquire information about you from other sources. Information gathered from payment processors, data brokers, third-party ad technology companies, veterinarians (including details about specific pet health issues, illnesses, prescriptions, and treatments), other pet service providers (like groomers), insurance companies, shelters, and shipping companies are a few examples of these sources. In accordance with this privacy policy, we may use this information.
Web analytics services provided by third parties. On our websites and applications, we make use of third-party web analytics services like Google Analytics. In order to assess how our services are being used, the service providers that run these services employ automated technologies to gather information (including IP addresses, cookies, and other device identifiers). Please visit Google Analytics to find out more about Google Analytics and how to opt out.
HOW WE USE THE INFORMATION WE OBTAIN
For our business needs, such as completing orders, offering services, and answering your inquiries and requests, we may use, process, and disclose the data we gather about you. Your information may be used to provide you or your pet with services like veterinary care, treatment recommendations, or pet care, as well as transactional support like order fulfillment, payment processing, customer and technical support, including through our Sites and Apps’ automated and live chat features and the maintenance of chat transcripts, obtaining approvals and assistance for veterinarian or other pet care services, offering new products and services, and making sure the products and services you order from us are delivered correctly.
Establishing and keeping up your Pawkit account, registering you with Pawkit Vet Care, and corresponding with you. Your information may be used to create and manage your Pawkit account or to keep you enrolled in one of our services, such Pawkit+. Where appropriate, we may also use it to update your pet profile with details about your pet that have been supplied by your veterinarian. Additionally, we might use your information to get in touch with you regarding (1) modifications to our Terms of Use or this Privacy Policy; (2) enhancements to our services, goods, and initiatives; (3) evaluations,remarks or other input you submit regarding our goods or services; (4) problems with your orders; or (5) product recalls.
Enhancement and customization of our goods and services. We may use your information to improve our services and products, tailor our services to your requirements and preferences, personalize your interaction with us, and give you a consistent experience across all of your devices.
Examining user preferences and site and app trends. By merging data we get from you and your devices with additional information about you that we get from other sources, we may also use your information to examine how you use our Sites and determine your interests.
Delivering and refining marketing messages. Through normal mail, email, text messaging, or other electronic methods, including advertisements on social media services, we may notify you about promotions or offers. For marketing and analytics purposes, as well as to send marketing messages based on your interests and activity, we may use information, including data gathered from your devices and from other online services.
Advertising our goods and services. We may use your submissions for commercial purposes, to advertise our goods and services, or to send you personalized material, such as Christmas cards, thank-you messages, and pet portraits, if you fill out a product evaluation, provide feedback, or upload a photo of your pet or pets.
Executing marketing campaigns, including competitions and prizes. If you decide to participate, we might use your information to run contests, sweepstakes, and other activities.
Identifying and stopping fraud. To guard against, detect, and stop fraud and other illegal behavior, claims, and other liabilities, we might utilize your information.
Obeying the law. Your information may be used by us to adhere to and enforce applicable laws (such as those pertaining to the maintenance of pet health records and authorizations), industry standards, and our own rules, such as this Privacy Policy and our Terms of Use.
Further applications. In order to run, assess, develop, manage, and enhance our business, we might use your information. This includes managing and assessing the efficacy of our communications, creating new products and services, conducting market research, aggregating and anonymizing data, and performing data analytics; facilitating the provision of services to Pawkit; and carrying out accounting, auditing, and other internal tasks.
Additionally, with your approval or at the time of collection, we may use your information in other ways for which we give specific notice.
COOKIES AND INTEREST-BASED ADVERTISING
Tools for tracking that we employ. Through the use of tracking tools like cookies, web beacons, clear GIFs, pixels, device identifiers, and other online information-gathering tools, we and third-party ad technology providers may gather data about you and your devices over time and across various websites and online services. These automatic technologies may be used by us to gather data about your device, browsing habits, and usage trends. The section above on “Information we obtain by automated means” in this Privacy Policy explains the types of information we might get from these automated technologies. These automated technology could be used for:
If you are a registered Pawkit account holder, we will authenticate your account, store your password, and prevent fraud. We also monitor service performance, learn more about how you use our services and content, personalize your experience on our sites, apps, and social media services, and optimize and customize our sites.
• measure the efficacy of the advertisements we serve you; • conduct data analytics and research to help us improve our Services and product offerings;
• make product recommendations, perform analytics, personalize, and provide you with relevant advertising content on our Services and third-party websites and online services; and • gain a better Awareness of the interests of our app users and site visitors.
advertising based on interest. Cookies may be used by us and third-party ad technology suppliers to track the advertisements you view and interact with, as well as other activities you perform on our services. This enables us to show you more relevant and helpful advertisements on Pawkit-owned and controlled services as well as on websites, applications, and online services run by third parties.
We may use third-party ad technology firms to serve interest-based advertising and display information that is relevant to your interests. Furthermore, certain third-party ad technology firms might give us data about you (such demographics) from both online and offline sources. We might use this data to show you more relevant and helpful ads.
The ads that show up on our sites and apps are occasionally served by automated technologies used by advertisers or third-party ad technology companies acting on their behalf. When this occurs, they automatically get your IP address and other device identifiers. Additionally, they might utilize cookies to customize ad content and gauge how effective their advertising are.
INFORMATION WE DISCLOSE
When required by law or with your permission, we may disclose information about you to third parties, such as affiliates and subsidiaries, in order to carry out our business. For commercial, operational, marketing, promotional, and other reasons in line with this privacy policy, we might disclose your information to our affiliates and subsidiaries.
Providers of services. In order to fulfill orders, deliver packages, send emails and/or postal mail, analyze data, provide telehealth services, provide session replay services, provide marketing research and assistance, process credit card payments, detect and prevent fraud, and provide customer service, including through automated and live chat features, we may share the information we collect about you with service providers. Your personal information cannot be used by our service providers for purposes other than serving us.
Business associates. In order for our business partners (such as veterinarians, pet insurance companies, and animal shelters) to offer you the services you desire or that may be of interest to you, we may, with your permission and at your request, disclose information about you and your pet.
Other third parties. We might share your information with other parties as part of our marketing campaigns to advertise our services.
Business Transfer. If we sell or transfer (or consider selling or transferring) all or a portion of Pawkit’s assets or business, including as part of an actual or planned merger, acquisition, or joint venture, we may disclose, transfer, or assign the information we have collected about you to our affiliates or to one or more third parties. We may give your personal information to a successor or a third party that buys our assets in the unlikely event of our bankruptcy, insolvency, receivership, liquidation, divestiture, dissolution, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally.Customer information is typically one of the business assets transferred in these transactions, although it is still Based on the assurances provided in any previous privacy policies.
Pawkit and others are protected. In order to comply with applicable laws and regulations, governmental and quasi-governmental demands, court orders, subpoenas, and other legal processes, we may divulge information about you to the government or other third parties. Additionally, if it is required to (i) enforce any of our services’ Terms of Use or to investigate possible violations of them, (ii) detect, prevent, or otherwise address fraud, security, or technical issues, (iii) guard against harm to our services, or (iv) protect our rights, property, or safety, or the rights, property, or safety of our users or others, we may disclose information to third parties.
Email marketing opt-out: Use the phone number or email address provided below, in the “Contact Us” part of this Privacy Policy, to get in touch with our customer support agents if you would want to unsubscribe from any of our marketing email messages. The “unsubscribe” instructions that are provided in our promotional communications can also be followed. Please be aware that “opting out” or removing user information from our database won’t prevent marketing or advertising content from being created for distribution or queued for transmission to you before we can fulfill your request.You might still get transactional messages, such email or text alerts regarding the status of your order, recall details, and other administrative information, even if you choose to unsubscribe from marketing communications. Although your data will stay in our database, it will be tagged as inactive so that we can stop sending you marketing materials.
DATA RETENTION
Considering relevant statutes of limitations and records retention requirements under applicable law, we keep your information for as long as is reasonably required to accomplish the goals outlined in this Privacy Policy or any other notice given at the time of collection.
DATA SECURITY
We put in place appropriate technical, administrative, and physical security measures to protect the data we gather.
INFORMATION FROM CHILDREN
The websites are not intended for children under the age of thirteen; rather, they are made for a broad audience. Through our websites and applications, we do not intentionally gather or request personal information from children younger than thirteen. We shall take all reasonable steps to remove any personal information we learn we have obtained online from a child under the age of 13 without the parent or legal guardian’s consent.
LINKS TO THIRD-PARTY WEBSITES, APPS OR ONLINE SERVICES
Links to third-party websites, applications, and online services that we think provide helpful information may be included in our services for the convenience of our site visitors and app users. These third-party websites, apps, and online services are not covered by this privacy statement. To learn more about the privacy practices of such third parties, we advise reading their privacy notices or policies or getting in touch with them directly. Regardless of whether third-party services are linked to or otherwise related to our services, Pawkit has no control over their privacy policies.
HOW TO UPDATE YOUR INFORMATION
By contacting us at the email address listed in the “Contact Us” part of this Privacy Policy, below, or by making changes to your information and preferences on the “Your Account” and “Profile and Password” pages, you can update or rectify some of the information that we have collected about you through our Services. We will take appropriate action to update or modify your information after receiving your request.
CHANGES TO THIS POLICY
We retain the right, in our sole discretion, to update and make changes to this Privacy Policy at any time and without previous notice, as well as to change our privacy practices. The “Last Updated” date above will be updated if we make any changes, and the updated Privacy Policy will be posted at https://www.Pawkit.co.uk/app/content/privacy. For any updates, you should review our privacy statement on a frequent basis. If we make significant changes, we’ll let you know by email (sent to the email address linked to your account) or by publishing a notice on this website before the change takes effect.
CONTACT US
You can use the details below to get in touch with us if you have any queries about this privacy statement or our privacy practices.
+389 75 233 206
service@Pawkit.co.uk
You can contact us by phone at +389 75 233 206 or by email at service@Pawkit.co.uk to challenge our decision regarding a request you have made.
