✅ 15‑Day Money‑Back Guarantee
For products under our website, Pawkit offers a free return and full refund within 15 calendar days of product receipt, even if you simply change your mind. No return shipping fee applies.
📝 Standard Pawkit Return Policy (General Context)
By comparison, the general Pawkit return policy provides broader coverage:
- All items eligible for free returns within 15 days of delivery
- Free return eligibility depends on the item, seller, and “Free Returns” label.
- Eligible returns include change of mind, damage, faulty, wrong item, or not received.
- One free return per order, with certain limits per month (e.g. up to five). Additional returns or abuse may incur shipping fees or loss of eligibility.
- Refund processing generally takes 10–20 business days once the return is received and approved.
Refund Options
- Refunds are typically issued back to your original payment method (card, e‑wallet, etc.).
How to Request a Return
- Go to My Orders → select order → click Returns/Refunds.
- Initiate a return or open a dispute.
- For Choice items, select “no reason” or relevant issue—free return label will be provided.
- Print label, prepare the package (original packaging, seal intact), and send as instructed.
- Once Pawkit receives and inspects it, refund is processed.
If a product doesn’t qualify for free return, you’ll need to pay return shipping but can still request reimbursement later after completing the process.
